Remote Working – Ensuring Client Confidentiality in the New Normal

The COVID-19 pandemic has affected the way we live and the way we work. Unless your organization has been deemed essential, you and your colleagues are likely working remotely. That means more audio and video conference calls, emails, and designating a specific place in your home as your new office.

Remember, just because you are working from a remote location does not mean you left the responsibility for following all the company network and privacy policies at the office. Every employee should ensure all company and customer information is kept confidential and secured per company policy and procedures. It does not matter if you’re sitting at a desk in your family room or at your kitchen island.

Your new office normal might require a discussion with family members about work privacy. This discussion should prevent unauthorized access to screens, ensure the confidentiality of work-related phone calls, and lessen the likelihood of confidential files and documents being read. Think carefully about where you set up your workspace so you can be productive and efficient, while also following your company's policies. When you close up shop for the day, be intentional about closing windows on your screen and gathering documents into a folder where others will not accidentally see something they should not.

If you have questions or concerns related to remote work, contact the Intrada Help Desk for more information by calling 800-858-5745.