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David J Steele
- Help Desk Coverage Options & Holiday Schedule
Knowledge Base
Help Desk Coverage Options & Holiday Schedule
Intrada Technologies Help Desk is available:
Monday > Friday from 8:00 AM EST to 7:00 PM EST
Help Desk Support Agreements:
Coverage outside default Help Desk hours is based on your Service Level Agreement.
Accessing support outside normal support hours requires an active PRO-Active agreement.
Help Desk is closed during designated holidays to allow our staff to have uninterrupted time with family. Technical support is available to PRO-Active clients with a critical system outage or emergency situations based on your Service Level Agreement. All PRO-Active systems are continually monitored during holidays but response is limited to only critical system outages. In the event of a critical system or emergency situation, Intrada Partners will make any response decisions. Any non-critical support requests during a designated holiday will be followed up on the next business day. Thank you.
| Holiday Schedule 2014 | |
| January 1 (Wednesday) | New Year’s Day |
| May 26 (Monday) | Memorial Day |
| July 4 (Friday) | Independence Day |
| September 1 (Monday) | Labor Day |
| November 27 & 28 (Thursday & Friday) | Thanksgiving Day |
| December 24 (Wednesday) @ 12:00 | Christmas Eve |
| December 25 & 26 (Thursday & Friday) | Christmas Day |
| Holiday Schedule 2015 | |
| January 1 (Thursday) | New Year’s Day |
| May 25 (Monday) | Memorial Day |
| July 3 (Friday) | Independence Day |
| September 7 (Monday) | Labor Day |
| November 26 & 27 (Thursday & Friday) | Thanksgiving Day |
| December 24 (Thursday) @ 12:00 | Christmas Eve |
| December 25 (Friday) | Christmas Day |
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OUR FOCUS
Intrada Technologies is a full-service web development and network management company with a focus on creating ongoing, trusted partnerships with each of our clients.
We make sure our clients have what they require to run their businesses with maximum efficiency and reliability, as many of their needs are mission-critical.
Our unique, collaborative partnerships allow us to provide our clients with the assurance that we will be there when they need us.